My product is damaged, who do I contact? Ideal Living Support Agent July 19, 2021 22:54 If your package arrives with a product that has been damaged during shipping, please email us a photo of the damaged item to email@example.com or submit a request here as soon as possible. Related articles How long does shipping take? What do I do if my order is lost or delayed? How do I cancel my order? Comments 0 comments Article is closed for comments.